Kimberly Flear on Healing Hospitality: Recovery, Resilience & Rebuilding the Culture

In this episode, Shawn Soole welcomes Kimberly Flear , founder of Last Call Coaching , for a heartfelt and transformative conversation. Kimberly shares her journey from burnout and addiction within the hospitality industry to becoming a leading advocate for well-being, psychological safety, and sustainable leadership in the places we serve.

What You’ll Learn

* Kimberly’s personal story: going from service to self-care and recovery

* Building recovery-ready workplaces that prioritize mental health and psychological safety

* Leadership that centers empathy, employee engagement, and staff retention

* Practical strategies for reducing turnover, absenteeism, and promoting a sustainable team culture

* Live Q&A: advice on launching wellness initiatives, empowering teams, and bringing recovery awareness into hospitality

Timestamp Highlights

* 00:02:30 – Kimberly shares her early hospitality roots and turning point into recovery

* 00:12:00 – Launching Last Call Coaching and what motivated the mission

* 00:25:30 – Core principles of building recovery-ready workplaces—well-being meets business

* 00:38:00 – Live Q\&A: managing stigma, bringing training into teams, and speaking truth to leaders

* 00:52:00 – Kimberly’s vision forward: tools, workshops, and culture change in action

Who It’s For

This episode is essential for hospitality owners, managers, HR leaders, and anyone passionate about creating cultures that support both team well-being and operational excellence.

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