https://www.postshiftpodcast.com/kris-hall-burnout-culture-change/ This episode just wasn't impactful in the work Kris Hall does with @theburntchefproject8476 , but it was about someone's experience outside the industry, seeing the flaws in our space, and creating change within it. In this powerful episode, we discuss personal struggles including substance abuse, divorce, and the pervasive…
In this episode, we tackle the crucial topic of employee turnover, arguing that high turnover rates often reflect leadership rather than staff. We dive into why good employees quit, exploring the systemic issues that contribute to this challenge. This conversation offers leadership advice and strategies for cultivating a positive workplace…
In this powerful episode, Shawn Soole sits down with Kris Hall, co-founder of The Burnt Chef Project — a global initiative dedicated to improving mental health, work culture, and human connection within hospitality. Kris offers candid insight into the systemic challenges faced by teams and leaders alike and actionable frameworks…
In this powerful episode, Shawn Soole sits down with Kris Hall, co-founder of The Burnt Chef Project — a global initiative dedicated to improving mental health, work culture, and human connection within hospitality. Kris offers candid insight into the systemic challenges faced by teams and leaders alike and actionable frameworks…
NEW EPISODE drops FRIDAY 9am Can't wait for this episode with Kris Hall from @theburntchefproject8476 to drop tomorrow. We get a real, outside-looking-in perspective on the industry, and it's eye-opening.
https://www.postshiftpodcast.com/hospitality-crisis-remote-work-impact/ I have said this so many times that most government bodies do not fully understand the hospitality industry, even when it's one of the largest employers in the country. This misunderstanding leads to a lack of change in areas like remote work.
ROBBING PETER TO PAY PAUL https://www.postshiftpodcast.com/hospitality-crisis-remote-work-impact/ With 25% fewer workers in most downtown cores than before the pandemic, it's been a tense couple of years for the hospitality industry. We are part of a global ecosystem that doesn't really understand us, which is the biggest issue.
CHEAP, FAST OR GOOD https://www.postshiftpodcast.com/ann-squires-ferguson-hospitality-design/ I wish that more operators looked at operations like this; you can only have two! Loved Ann Squires Ferguson from Western Interior Build's take on this regarding design and construction.
https://www.postshiftpodcast.com/hospitality-crisis-remote-work-impact/ This might ruffle some feathers but remote working is hurting the hospitality industry. I get that corporations and government are saving money on workspace, but they are also keeping the thing that drives us from existing. My two cents this week.
In this week’s Post Shift Shot, I dig into how the rise of remote work is quietly impacting the hospitality ecosystem — from empty downtown cores to shrinking lunch rushes and unpredictable revenue patterns. This isn’t an anti-remote rant; it’s a reality check on how shifts in work culture ripple…
https://www.postshiftpodcast.com/ann-squires-ferguson-hospitality-design/ With so many new restaurants chasing the latest trend, Ann Squires Ferguson from Western Interior Build lays out how chasing trends leads to unsustainable design.
CREATING THIRD SPACES https://www.postshiftpodcast.com/ann-squires-ferguson-hospitality-design/ I was blown away by Ann from Western Interiors take on creating third spaces in bars through thoughtful, purposeful design, which was one of the most insightful conversations about interior design in my career.
ONE LIFE TO LIVE https://www.postshiftpodcast.com/ann-squires-ferguson-hospitality-design/ This episode with Ann from Western Interior Build was a deep and thoughtful chat about how design, life, and emotions intertwine, and how making the most of time is important.
In this episode, Shawn Soole sits down with Ann Squires Ferguson, interior designer and hospitality space strategist, to explore how design shapes behavior, influences service flow, and ultimately determines whether a hospitality venue succeeds or struggles. From restaurants and bars to multi-use hospitality spaces, Ann breaks down how thoughtful design…
BREAK DOWN THE SIMPLICITY OF IT I am beating the drum pretty hard, here is the breakdown. $3 more per head for 500 covers/week = $1500/week more revenue or $78,000/year. For some bars and restaurants, this could mean staying open or closing or better still, the owners being able to…
INCREMENTAL CHANGES FOR MACRO WINS https://www.postshiftpodcast.com/roi-staff-training-benefits/ I have always looked closely at my per-head spend and cover count, squeezing every dollar out of every seat. These incremental tweaks build for macro wins. I once had an owner say to me, "Watch the cents, the dollars look after themselves".
$3 MORE PER HEAD, WHAT WOULD IT MEAN TO YOU? https://www.postshiftpodcast.com/roi-staff-training-benefits/ When I speak about investing in properly trained teams, I always get pushback about costs. Let's flip it: What would $3 more per head per day mean to your business? It's more than you think, and it's why training…
LACK OF SYSTEMS LEADS TO BURNOUT https://www.postshiftpodcast.com/breaking-the-pattern-change-your-business/ Burnout (I am guilty of it) is usually based on a lack of systems. If you have downloaded the Business Clarity Workbook and reflected on 2025, we can find some systems and bottlenecks that can be rectified for the New Year.
Whenever I talk about training, the first question is always the same: “What’s the ROI?” In this week’s Post Shift Shot, I break down the real numbers behind staff training and show how a relatively small investment in your team can unlock outsized returns across sales, labour efficiency, retention, and…
THE BRANDING ICEBERG https://www.postshiftpodcast.com/michael-dargie-branding-strategy/ If you haven't done this with your brand, you are missing out! Michael Dargie lays out how you and your customers view your brand and how it helps them transform.
FOUNDERS GROWING FOUNDERS https://www.postshiftpodcast.com/michael-dargie-branding-strategy/ Michael Dargie drops some amazing advice in this episode. In this one, he talks about founders mentoring more founders within their company.
In this episode, Shawn Soole sits down with Michael Dargie — branding strategist, creative thinker, and author of BrandJitsu — for a sharp, no-fluff conversation on how brands are really built, why most messaging fails, and how hospitality (and beyond) can stop chasing trends and start creating meaning. This episode…
TIME TO PICK A PATH FOR 2026 After filling in the Business Clarity Workbook, I want you to have three paths ready to go. Are you ready for 2026? https://www.postshiftpodcast.com/breaking-the-pattern-change-your-business/
